Once upon a time, a human made my reservations in an office where I walked in and got all the help I needed.
It took me over an hour on-line to make reservations and I couldn’t do it.
It was impossible to use my mileage plus to help pay for my fare. Once I made an error I couldn’t delete it. I got off the site and when I returned, the errors were still there. I wanted more time in the lay over at Honolulu airport but there was no way to do this unless it’s hidden somewhere. So I called the office and why is Hawaiian Air out-sourcing their humans in countries where their English is so second language, I had to ask for someone else. Why isn’t Hawaiian Air employing their home state people?
I was told there is a fee for each reservation I make…as in Sacramento to Hawaii to Hilo. Hilo to Honolulu…Honolulu to Sacramento. That meant three different fees which came up to $75 just to get help from Hawaiian Air. I was being punished for not being able to make a round trip from Sacramento to Honolulu and back to Sacramento. “Go on line,” I was told by Hawaiian Air..you get to pay less.” But I can’t do it on line, not on their site.
Their fare is higher than those on-line. When you call their office, there is a recording suggesting that you go on line to get a cheaper fare.
I finally went to a travel agent to get my reservations.
Why is Hawaiian Air making their sites impossible? Why must I call their Tech dept and still not get the help I need without having to pay extra?
Hawaiian Air, your ads do not support your services. When $$$ means more than the people you serve, you have lost something since the day Hawaiian Air flew it’s first plane.