Sears did NOT make my day. If only five years olds ran Sears.
lst repair call from me: There’s solid ice in the vegetable and fruit bins and things are getting frozen on the top shelf.
Repairman came: I had to empty out the refrig. It needed a new part. He doesn’t
carry parts in his truck. So I waited another weeks for another appointment. You know, waiting around, hoping for a call between 1 – 5.
Repairman replaced the part and left.
Two weeks later, there’s solid ice in all the familiar places.
I called repairs. “Do I need to empty the refrig?” I asked.
“ No”, woman said. “There’s no need for that.”
“Can he bring the parts needed to fix this problem?”
“They do not carry parts on their lst call,” she explained.
“This is a second call,” got me the same response.
Repairman came to the door. “Oh, “ he said, “I need to go home to get my tools.” What????
He returned in an hour. He asked me to empty the shelves. His diagnosis: The ice is caused by the uncovered food. He saw a bowl of my last crop of cherry tomatoes left uncovered in the refrig. He saw two oranges in the fruit bin, unwrapped.
“But, but,” I said, “This has been happening even with all my food unexposed.”
“It’s the model of this refrigerator,” he said, and left. He reminded me of doctors who use age as diagnosis when they have no knowledge or time or interest in treating the elderly.
I called Sears today. They will send the third repairmen on Thursday.
“Do not send that recent repairman,” I said. “And may I speak to your manager?”
The manager read the script in front of her, with no inflection or signs of interest. “I will file a report,” she said.