Hawaiian Air customer service

My letter to the airline President reached customer service who emailed me by addressing me as Mr. Kakugawa. ( I didn’t correct them, thinking maybe males have more power) They sent me the form to fill out with my physician…it states “Hospitalized patient” so since I was not hospitalized, it doesn’t apply to me.

I asked for their rationale in charging us so much for changing reservations and twice that was ignored. I wrote a letter to Honolulu’s paper: Letters to the Editor and to one of their US senators, Mrs. Hirono,  to do some research in such a monopoly. The senator’s office said since my address is CA, they can’t respond. What???? Mrs. Hirono, you are a U.S. senator.

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Crooked Hawaiian Air

I was charged $538.38 for changing my flight back from Hawaii to Sacramento, due to medical reasons. I’m giving the commencement address at my old Alma Mater ( Pahoa High School) in mid May and need to return for some medical tests. One change = over $500.

President  Mark Dunkerly…this is as bad as dragging me down the aisle. How much more money do you want at our expense?

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Letter to NY Times

In the Sunday NYTimes today, Mark Dunkerley of Hawaiian Airlines was featured on how he uses the Aloha Spirit, the deep cultural roots of Ohana and Hui in running the airlines. This is my letter to the editor with copy to Dunkerley.

To the Editor:
Mr. Dunkerley’s definition of Ohana, Hui, and the Aloha Spirit  is exactly the problem.
He relates them to his office view, lunching with his staff, and art work on his jets. I understand now why customer service is not on his agenda. Same fares between islands, whether it’s a twenty minute or a 45 minute ride?
Initially, Hawaiian Airlines was for the people and fares differed between islands.
There are two lounges for first class customers: the more plush for the more elite who are able to afford a higher fee.
Aloha Spirit?
Profit is his goal. Question to Mr Dunkerley: Why was I charged $144 or was it $244,  to change a simple reservation?

No, please have someone redefine  these island cultural traits to you so you can better represent Hawaii at the true Hawaiian spirit. Hawaiian Airlines doesn’t represent Hawaii.  OHana, Hui and the Aloha Spirit go beyond your beautiful office where you use your binoculars to see the city scene. You insult us in Hawaii.
You have not responded to my letters directed to you in contrast to your boast that you read all your letters.

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Hawaiian Air Monopoly

When is greed going to end?
I had to make a reservation change with Hawaiian Air today. I was charged $244.50 for this change. Mr. Mark Dunkerly of Hawaiian Air, are you listening? It took only a few computer keys to make this change…how can it cost $244.50?

While I’m on the soapbox, why does Hawaiian Air charge the same amount to flights between islands…be it a half hour or an hour flight, it costs the same. On my last flight between Hilo and Maui, I was flown in a two propeller plane…suddenly I was back in 1942!

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