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Posts Tagged ‘Pres. Dunkerly of Hawaiian Air’

My letter to the airline President reached customer service who emailed me by addressing me as Mr. Kakugawa. ( I didn’t correct them, thinking maybe males have more power) They sent me the form to fill out with my physician…it states “Hospitalized patient” so since I was not hospitalized, it doesn’t apply to me.

I asked for their rationale in charging us so much for changing reservations and twice that was ignored. I wrote a letter to Honolulu’s paper: Letters to the Editor and to one of their US senators, Mrs. Hirono,  to do some research in such a monopoly. The senator’s office said since my address is CA, they can’t respond. What???? Mrs. Hirono, you are a U.S. senator.

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I tried to change my date of return from HI to CA…since I used my mileage plus for my fare, I can’t change it . They do have seats but since I used 40,000 miles for my fare, there is something crazy about “no seats available” since I used mileage plus.  BUT if I paid for the seat with MONEY,  I would have a seat. To get my 40,000 returned, I need to pay $100 for transfer fee. $100 to hit a few keys to return my mileage to my account.  President Dunkerly, can you explain why there is no seat, when physically, there are seats available. I have flown Hawaiian Air my whole life since childhood in Hawaii. I know, that doesn’t count…only $$$$ does?

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