Zero Stars for Raley’s at Howe and Fair Oaks Blvd

 

1. I bought a Raley’s gift card at the counter along with other groceries. When the recipient of the gift card tried to use the gift card, it was blank. I spoke to the cashier and she referred me to the manager on the floor. She said without proof of purchase, she couldn’t help me. I told her it would be difficult to find the receipt since I do all my shopping at Raley’s and the cost is included with other costs. She said she had no authority to help and I had to speak to the main manager.

Why is a manager  who has no authority to help customers placed on the floor?

She took my name, credit card # and said manager will call me. I never got the call. I went in person after a week and I was told, without a receipt, they can’t help me. That many customers walk away with those gift cards and later return to use them. Common sense tells me if this is a problem, why do they continue to have these gift cards made so available?

And why am I being treated with such indignities and distrust because of others who have abused these cards? I spend hundreds of dollars at this shop . Manager could have checked my purchases to see that I’m a regular customer and could be trusted with my problem.

I called my bank to send my July’s statement because that was the month I had purchased the card. Only after they saw a purchase  that had no taxes added, did they believe that I had purchased that gift card. It took over half an hour to resolve this after I had given all the information.

2. I had to see three personnel to get the $5 sale price on Mondays. I finally called the manager and she apologized and said she needs to train her personnel. No, I told her, you don’t place workers on the floor who are not fully trained and haven’t this store been in business for months? Not a good reason.

 

3. Produce dept: Filthy with poor signage. I tried to purchase white peaches but they were all placed together with other peaches and nectarines. I asked someone in Produce to  identify them and he couldn’t and he agreed that signage is very poor. There are no prices or  names of produce on many of the items. Raley’s TV ads promote local produce but you won’t find this to be true. Very limited Organic section.
4. Since the store opened, there is yet to be someone at the Less than 10 Items counter. Customers need to go through long lines to pay for a cup of Peet’s coffee. Many don’t have the patience from my observation.

 

 

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